Frequently Asked Questions
Everything you need to know about shopping for your home at GRASHÜPFER.
How long does shipping take for furniture and home decor?
Standard delivery for smaller decor items takes 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days as we coordinate with specialized freight carriers to ensure your items arrive safely.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture or personalized home accessories are excluded from standard returns.
Are your wooden products sustainably sourced?
Yes, sustainability is at the heart of GRASHÜPFER. We exclusively partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible 'buy now, pay later' options.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our customer support team within 48 hours with photos of the damage, and we will arrange a replacement or full refund immediately.
Do you offer assembly services for large furniture?
Currently, we offer white-glove delivery and assembly services for select premium furniture collections within specific regions. You can check the availability of this service at the checkout stage.